Elephant Travel Insurance, just want you to have a great time no matter what you do and where you go.
To make sure you are provided with the best possible service, we have joined forces with those lovely people at ROCK Insurance Group (FCA registration number 300317) to bring you comprehensive travel cover.
Arranging your insurance over the internet is the easiest way to make sure you get covered, even if you have left it until the last minute. ROCK Insurance Group provides travel cover online and offers a range of products that will meet your needs, whether you are cruising around the Caribbean or backpacking round Bavaria.
Elephant Travel Insurance hopes that you don't have to get in touch with us while you are away. But if the worst happens, however, ROCK Insurance Group have a team of people just waiting to give you a hand, whether you have been parted from your suitcase or suffered something more serious.
Elephant is a trading name of EUI Limited, who are authorised and regulated by the Financial Conduct Authority (FCA registration number 309378) and are committed to ensuring all of our customers enjoy the very best service at all times.
The registered address for EUI Limited is:
The travel insurance is arranged and administered by ROCK Insurance Group.
ROCK Insurance Group's registered office is Griffin House, 135 High Street, Crawley, West Sussex, RH10 1DQ
Their telephone number is 0343 658 0280.
Your right to complain
ROCK always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:
The Compliance Manager
135 High Street
Doing the very best to resolve any difficulty with you is important to Rock, but if this is not done to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:
Financial Ombudsman Service
Tel: 0800 023 4 567
Fax: 020 7964 1001
If you have a complaint regarding a claim then you should write to:
The Customer Relations Manager
Rock Insurance Travel Claims
PO Box 5775
Telephone: 0844 888 1591
or e-mail on: firstname.lastname@example.org
Who regulates ROCK?
Admiral Travel Insurance is arranged and administered by ROCK Insurance Group, a firm authorised and regulated by the Financial Conduct Authority (FCA). The FCA registration number 300317 and this can be verified by checking the FCA website via the following address http://www.fca.gov.uk/register/home.do please type in Rock Insurance or the postcode RH10 1DQ. Or you can contact the FCA on 0800 111 6768.
Meaning of Words
We, Our or Us: ROCK Insurance Group
No additional fees will be charged for our service. All you are required to pay is the insurance premium.
You WILL NOT receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
We collect and hold insurance premiums as agent of the insurer.
You are responsible, on an ongoing basis, for providing us and/or your insurers with all material facts relating to the insurance covers we arrange on your behalf. Material facts are those which are likely to affect the assessment and acceptance of risks being insured. Failure to provide full and accurate information may mean that your cover is invalid. If you are in any doubt as to what facts are considered to be material then you should disclose them to us or the insurers.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further details about compensation scheme arrangements are available from the FSCS.
You may already possess alternative insurance(s) for some or all of the features and benefits provided by products purchased; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs but we will be happy to provide you with factual information to assist you in making an informed buying decision.
All policies have exclusions and restrictions to them. It is very important that you read and understand these and only purchase the policy if you are happy that you and (where applicable) every traveller meet the eligibility criteria;
Examples of these and other conditions and restrictions, and what to do if you are unsure about any aspect of an exclusion, are contained within your policy certificate.
If after purchasing a policy you find it does not meet your requirements, you have 14 days from the receipt of your policy documents to cancel the policy. If you do decide to cancel your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen.