Contact Us

For all queries that are not related to claims or assistance, please contact elephant.co.uk Travel Insurance at:

Email: elephant@rockinsurance.com

Telephone: 0843 658 0280

Monday to Friday 8.00am to 7.00pm
Saturday 9.00am to 5.00pm

Or write to us at:
elephant.co.uk Travel Insurance
Customer Services Department
6 Magellan Terrace
Gatwick Road
Crawley
RH10 9PJ

elephant.co.uk Travel Insurance aim to respond to all written queries within two working days.

If you purchased an elephant.co.uk travel insurance policy before 1st February 2012, please use the following contact and policy details:

Customer Service

Click Here for Policy Summary
Click Here for Policy Wording
Email: enquiries@elephant-travelinsurance.co.uk
Phone: 0845 092 0550

Claims

Claims Email: claims@drakefieldinsurance.co.uk
Phone: 0844 482 0802

Emergency Assistance

Assistance phone number: +44 (0) 2920 468 801